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Troubleshooting Guide

Solutions to common issues with monitors, servers, alerts, and more. Can't find what you need? Contact our support team.

Quick Diagnostics

Before diving into specific issues, try these quick fixes:

Refresh the page

Clear cached data and reload

Wait a few minutes

Data may take time to sync

Check your connection

Ensure stable internet access

Disable ad blockers

May interfere with dashboard

Monitor Issues
Problems with uptime monitors and checks

Server Agent Issues
Problems with the Wakestack server monitoring agent

Alert & Notification Issues
Problems with receiving alerts and notifications

Status Page Issues
Problems with public status pages

API & Authentication Issues
Problems with API access and authentication

Common Error Messages
Quick reference for common error messages and their solutions
Connection timeout

The server didn't respond within the timeout period. Check if the service is running and accessible.

SSL certificate error

The SSL certificate is invalid, expired, or self-signed. Renew or fix your SSL certificate.

DNS resolution failed

The domain couldn't be resolved. Check DNS configuration and that the domain exists.

Plan limit exceeded

You've reached your plan's limit for monitors, servers, or status pages. Upgrade or remove unused items.

Unexpected status code

The server returned a different status code than expected. Update the expected status code in monitor settings or fix the endpoint.

Still need help?

Can't find a solution to your problem? Our support team is ready to assist.

Looking for setup guides? Check out our Quick Start Guide or browse the full documentation.